Complete customer files, improved quality supervision system, well-qualified technical team, standardized service behavior as well as smooth and efficient communication channels to ensure pre-sales, sales and after-sales service timeliness, completeness, details and high quality.
Standardization of Service “212”
◎ 2: response in 2 hours
◎ 1: provide solution in 1 day
◎ 2: solve complaint in 2 days
“1+6” Complete Services Specification
Any of your laser machines purchased from Golden Laser need installation or maintenance, we would provide “1+6” complete services.
◎ One Installation Service “one-time OK”
◎ Six Complete Services
1. Machinery and circuit check
Explain the functions of machine parts and ensure machine’s long-term operation.
2. Operating guide
Explain the use of machines and software. Guide the customer proper use, extend product life and reduce energy consumption.
3. Machine maintenance
Explain the maintenance of machine parts to extend product life and save the energy consumption
4. Product Process guide
Depending on different materials, do testing to get optimal processing parameters to ensure the best quality of products.
5. Site clean-up services
Clean the customer site when service is completed.
6. Customer evaluation
Customers give the relevant comments and rating about service and installation personnel.